1. Booking Confirmation

All bookings are subject to availability.
A booking is confirmed only after receipt of the required 20% advance payment.
Customers must provide correct passenger details, travel dates, contact number, pickup/drop locations, and other required information.
Booking confirmation will be shared after successful receipt and verification of the advance payment.
Any incorrect information provided by the customer may affect the booking, and the company will not be responsible for losses arising from incorrect information.

2. Payment Policy

20% advance payment is required to confirm the booking.
The remaining 80% balance payment must be cleared at least 1 day before the tour/travel date.
Full payment must be received before the commencement of the tour unless otherwise agreed in writing.
If the balance payment is not received within the agreed time, the company reserves the right to cancel the booking.
Additional services or expenses requested by the customer after confirmation will be charged separately.
Customers should keep payment receipts, transaction IDs, and booking confirmations for future reference.

3. Accepted Payment Methods

Payment may be made through available payment methods provided by Shree Kshetra Travels Pvt. Ltd., including:

UPI
Bank Transfer
Online Payment
Other payment methods approved by the company

A booking will be treated as confirmed only after the payment has been successfully received and verified.

4. Cancellation Policy

Cancellation charges may depend on the date of cancellation and the services booked.

Cancellation before the applicable cancellation period may be eligible for a refund after deduction of applicable charges.
Cancellation close to the travel date may attract higher cancellation charges.
Hotel, transport, activity, and third-party supplier cancellation policies may also apply.
Certain bookings, hotels, activities, special offers, or discounted packages may be non-refundable.
Cancellation requests must be submitted to our team through an accepted communication channel.
Verbal cancellation requests may not be considered valid unless confirmed by our team.

5. Refund Policy

Eligible refunds will be processed after deduction of applicable cancellation charges, service charges, payment gateway charges, and third-party charges, where applicable.
Refund processing time may depend on the payment method and the respective bank/payment provider.
No refund will normally be provided for unused services, missed sightseeing, late arrival, early departure, or services voluntarily not used by the customer.
No refund will be provided for services cancelled or missed due to the customer's personal reasons unless specifically covered under the applicable cancellation policy.
If a service provider cancels a service, we will make reasonable efforts to provide an alternative or process an eligible refund according to the supplier's policy.

6. Vehicle & Taxi Services

The vehicle provided will be according to the confirmed booking and availability.
In exceptional circumstances, an equivalent or upgraded vehicle may be provided.
The vehicle will be used according to the agreed itinerary and permitted travel route.
Extra kilometres, additional hours, parking charges, toll taxes, state taxes, driver night charges, permits, or other applicable expenses will be payable separately if not included in the package.
Customers are responsible for their personal belongings kept inside the vehicle.
The company is not responsible for loss, theft, or damage to personal belongings.

7. Hotel Accommodation

Hotel accommodation is subject to availability.
The hotel category and room type will be provided according to the confirmed booking.
Hotel check-in and check-out times are governed by the respective hotel's policy.
Early check-in and late check-out are subject to availability and additional charges.
Hotel facilities, room types, restaurants, swimming pools, or other amenities may be temporarily unavailable due to maintenance or operational reasons.
Hotel photographs displayed on our website are for general representation and may differ from the actual room or property.

8. Tour Itinerary

The itinerary provided is a planned travel schedule and may be changed due to traffic, weather, road conditions, local restrictions, government regulations, temple timings, festivals, natural events, or other unforeseen circumstances.
The sequence of sightseeing may be changed while making reasonable efforts to cover the planned destinations.
Some tourist attractions may have restricted entry or may be closed due to government or local authority instructions.
Entry tickets, monument charges, boating charges, guide fees, activity charges, parking, and other expenses are included only when specifically mentioned in the confirmed package.

9. Boating & Activities

Boating, water activities, adventure activities, wildlife visits, and other recreational activities may involve certain risks.
Customers must follow the safety instructions of the respective service provider.
Boating and activity charges are included only when specifically mentioned in the package.
Weather conditions or local authority restrictions may result in cancellation or modification of activities.

10. Customer Responsibilities

Customers are required to:

Carry valid identification and required travel documents.
Follow applicable local laws and regulations.
Follow instructions provided by drivers, guides, hotels, boat operators, and other service providers.
Respect local customs, religious places, temples, monuments, and cultural practices.
Maintain appropriate behaviour during the tour.
Take proper care of personal belongings and valuables.

11. Travel Documents

Customers are responsible for carrying valid:

Government-issued ID
Passport, visa, or permits, where applicable
Flight/train tickets
Other documents required for the journey

The company will not be responsible for losses resulting from missing, expired, or incorrect travel documents.

12. Delays & Unforeseen Circumstances

Shree Kshetra Travels Pvt. Ltd. will make reasonable efforts to provide the confirmed services. However, we shall not be responsible for delays, cancellations, additional expenses, or itinerary changes caused by circumstances beyond our reasonable control, including:

Heavy traffic
Bad weather
Natural disasters
Road closures
Strikes or protests
Government restrictions
Flight or train delays
Temple closures
Local festivals or events
Vehicle breakdowns
Other unforeseen circumstances

We will make reasonable efforts to assist customers and arrange alternatives wherever possible.

13. Personal Belongings

Customers are responsible for their own luggage, cash, jewellery, mobile phones, cameras, documents, electronic devices, and other valuables.

Shree Kshetra Travels Pvt. Ltd. will not be responsible for loss, theft, or damage to personal belongings.

14. Changes to Booking

Any changes to:

Travel dates
Number of passengers
Hotel
Vehicle
Pickup/drop location
Sightseeing
Tour itinerary

must be requested in advance and are subject to availability.

Additional charges may apply for changes requested after booking confirmation.

15. Child & Extra Guest Policy

Hotel and transportation charges for children, infants, or additional guests may vary according to the respective hotel and service provider's policies.

Customers must provide accurate passenger and child age information during booking.

16. Third-Party Services

We may use third-party service providers such as hotels, transport operators, boat operators, guides, activity providers, and other travel suppliers.

The terms, conditions, safety requirements, and cancellation policies of those service providers may also apply.

17. Website Information

We make reasonable efforts to keep the information on our website accurate and updated. However:

Prices may change without prior notice.
Hotel availability may change.
Vehicle availability may change.
Sightseeing timings may change.
Government rules and entry fees may change.
Images are for general representation only.

The final booking confirmation will be considered the applicable reference for the services purchased.

18. Website Use

Users must not:

Use our website for unlawful purposes.
Provide false or misleading information.
Attempt unauthorized access to our website or systems.
Copy website content without permission.
Upload or distribute malicious or harmful content.

19. Limitation of Liability

Shree Kshetra Travels Pvt. Ltd. will make reasonable efforts to provide the services confirmed at the time of booking.

However, the company will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control, including third-party service failures, delays, cancellations, accidents, natural events, government restrictions, or changes to local regulations.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

20. Complaints

Customers should report any service-related complaint to our team as soon as possible during the trip so that we have a reasonable opportunity to resolve the issue.

Complaints submitted after completion of the trip should include the booking details and relevant supporting information.

21. Privacy

Customer information collected during booking will be used for processing reservations, providing travel services, communicating with customers, and other purposes described in our Privacy Policy.

22. Terms Modification

Shree Kshetra Travels Pvt. Ltd. reserves the right to update, modify, or change these Terms & Conditions at any time.

The latest version published on our website will be considered applicable.

23. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute arising in connection with our services shall be subject to the jurisdiction of the appropriate courts in Odisha, India.

24. Contact Us

Shree Kshetra Travels Pvt. Ltd.
Travel Agency | Odisha Tour Packages | Taxi & Cab Services

Phone: +91 99384 37982 | +91 9348341126
Email: shreekshetratravels@gmail.com
Website: www.shreekshetratravels.com