1. Information We Collect

When you contact us, make a booking, submit an enquiry, or use our services, we may collect information such as:

Full name
Mobile number
Email address
Pickup and drop-off locations
Travel dates
Number of passengers
Hotel and tour booking details
Payment and transaction details
Government identification details, where required for a booking
Any other information voluntarily provided by you

2. Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Approximate usage information
Date and time of website access

This information may be used to improve website performance, security, and user experience.

3. How We Use Your Information

We may use your information to:

Process and confirm tour bookings
Provide taxi and transportation services
Arrange hotel accommodation
Respond to enquiries
Contact you regarding your booking
Process payments and refunds
Provide customer support
Send booking-related notifications
Improve our services and website
Prevent fraud and unauthorized activity
Comply with applicable legal requirements

4. Payment Information

Payments may be processed through third-party payment gateways, banks, UPI providers, or other payment service providers.

We do not intentionally store complete debit card, credit card, banking passwords, or UPI PIN information on our website.

Payment providers may collect and process payment information according to their own privacy policies and security procedures.

5. Sharing of Information

We may share necessary customer information with trusted service providers when required to provide your booked services, including:

Hotels
Taxi and transport operators
Drivers
Tour guides
Boat operators
Activity providers
Payment service providers
Technology and website service providers

We share only information reasonably necessary to provide the requested service or comply with legal requirements.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

6. WhatsApp, Phone & Communication

If you contact us through WhatsApp, phone, email, contact forms, or other communication channels, we may retain relevant communication and booking details for customer service, booking management, and record-keeping purposes.

Third-party communication platforms such as WhatsApp may have their own privacy policies and terms.

7. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, and improve user experience.

You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Google Analytics & Advertising Services

Our website may use third-party analytics or advertising services to understand website traffic, user behaviour, and advertising performance.

These services may use cookies or similar technologies according to their own privacy policies.

Where applicable, users may manage certain advertising or tracking preferences through their browser or the relevant third-party service.

9. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Data Retention

We may retain customer information for as long as reasonably necessary for:

Booking and service records
Customer support
Accounting and financial records
Legal and regulatory requirements
Resolving disputes
Preventing fraud
Maintaining business records

When information is no longer required, we may delete or securely dispose of it where reasonably practicable.

11. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, hotels, travel services, social media platforms, or other external websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

Customers are advised to review the privacy policy of any third-party website they visit.

12. Children's Privacy

Our services are not specifically directed toward children.

We do not knowingly collect personal information from children for independent marketing purposes. Where information about a child is required for a family booking, it may be provided by the parent or legal guardian for the purpose of arranging the requested travel service.

13. Customer Rights

Subject to applicable law, customers may contact us to request information regarding their personal data or to request correction of inaccurate information.

Certain information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

14. Marketing Communications

Where permitted by applicable law, we may contact customers regarding offers, travel packages, promotions, or services.

Customers may request to stop receiving promotional communications by contacting us or using the available unsubscribe option where provided.

Booking-related and essential service communications may still be sent when necessary to provide the requested service.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.

Shree Kshetra Travels Pvt. Ltd.
Travel Agency | Odisha Tour Packages | Taxi & Cab Services

Phone: +91 99384 37982 | +91 9348341126
Email: shreekshetratravels@gmail.com
Website:www.shreekshetratravels.com